Terms of use for restaurants

These terms are between Tatbeeki and every restaurant that uses the Mahsooba platform. Using the platform means you accept them.

1. The parties

“We”: Tatbeeki, the company that operates Mahsooba.

• Company: Tatbeeki
• Email: [email protected]

“The restaurant”: the restaurant owner who opened the account, and everyone working under that account.

2. The service

Mahsooba is a platform for running a restaurant: orders, menu, recipes, stock, suppliers, reports, branches and staff. The service may include an ordering app under the restaurant’s name for its customers, if we agree on it.

The service is provided as it is available at the time of use. We may add or change features.

3. Account and staff

• The restaurant is responsible for its account and for everything done through it.
• The restaurant sets its staff’s permissions, and removes them when a staff member leaves.
• Each staff member must keep their password and PIN to themselves.
• Any unauthorised access must be reported to us right away.

4. The restaurant’s data and its customers’ data

• The restaurant’s data belongs to the restaurant: menu, prices, recipes, orders and reports.
• We store and process customer data only to run the service for the restaurant, under the privacy policy.
• The restaurant uses its customers’ data only to serve them, and does not sell it.
• When staff record a customer’s details, they record only what the order needs.

5. Prices and payment

We agree the price and payment method with each restaurant before it starts. We tell the restaurant about any price change in advance.

6. The restaurant’s responsibility

• The restaurant is the seller to its customers. It is responsible for its prices, its food, its delivery, and its cancellations and refunds.
• The restaurant is responsible for the accuracy of its data, and for following the laws that apply to its business, including tax.
• The platform may not be used for anything unlawful, or to break into or disrupt it.

7. Availability

We work to keep the service available. It may stop at times for maintenance, or for reasons outside our control, such as internet or power cuts or a provider’s outage. We do not guarantee that the service will run without any interruption.

8. Limits of our liability

As far as the law allows, we are not liable for indirect losses, such as lost profit. We are not liable for the results of misuse of an account, or of data the restaurant entered.

9. Suspending the account and ending the service

• The restaurant may ask to end the service at any time, as agreed between us.
• We may suspend the account, after notice, if the restaurant breaks these terms or does not pay what is due.
• The restaurant may ask for a copy of its data before the service ends.

10. Changes to these terms

We may change these terms. We publish the new version here and update the date below. Continuing to use the platform after a change means you accept it.

11. Governing law

These terms are governed by the laws of the Arab Republic of Egypt. Egyptian courts have jurisdiction over any dispute about them.

The Arabic version of these terms is the reference if the two differ.

Last updated: 3 November 2026