Terms of use for restaurant apps

These terms apply to every customer who orders from a restaurant app built on the Mahsooba platform. Using the app means you accept them.

1. Who sells to you

The app carries the restaurant’s name. The restaurant is the seller. It alone is responsible for:

• The prices and items shown.
• Preparing your order and its quality.
• Delivery: its areas, fees and times.
• Cancelling an order and refunds.

For any problem with an order, contact the restaurant directly.

2. Our role

Tatbeeki operates the Mahsooba platform the app runs on. We provide the technology to the restaurant. We are not a party to the sale between you and the restaurant.

• Company: Tatbeeki
• Email: [email protected]

3. Your account

• You sign in with your Google or Apple account, or with your phone number and a password.
• You must enter a correct phone number and address, so your order reaches you.
• You are responsible for orders placed from your account.

4. Payment

Payment is cash or cash on delivery only. There is no card payment in the app.

5. Points and promo codes

Each restaurant sets its own points and promo codes, and their conditions.

6. Acceptable use

You may not place fake orders, use another person’s details, or try to disrupt the app. The restaurant may refuse an order or suspend an account that does this.

7. Your data

We handle your data under the privacy policy.

8. Deleting your account

You can delete your account inside the app (Account → Delete my account), or by request on the delete your account page.

9. Changes to these terms

We may change these terms. We publish the new version here and update the date below.

10. Governing law

These terms are governed by the laws of the Arab Republic of Egypt.

The Arabic version of these terms is the reference if the two differ.

Last updated: 3 November 2026