MahsoobaFrequently asked questions
For restaurant owners
Do I need my own delivery?
No. Customers can pick up from the restaurant too.
Whose name is on the app?
Your restaurant’s name and logo.
What if the internet drops at the restaurant?
The cashier keeps selling as normal.
How much is it?
From 1,999 EGP a month with our Black Friday offer. See the plans (in Arabic).
Which restaurants is Mahsooba for?
It was made for restaurants in Egypt. Paying cash or on delivery is completely normal in it.
Can I follow from my phone?
Yes. The office dashboard opens on a laptop, a tablet or a phone.
I have more than one branch. Does it work?
It does. You follow all your branches, set what each staff member can do, and see who changed what.
Does the cashier print receipts?
Yes, on 80 mm thermal receipt printers, over the network or USB, and it cuts the paper after each receipt. The cashier runs on Windows and on Android tablets.
Who can see my restaurant’s data?
Only you and the staff you give access to. We do not sell data and we do not show ads. Details in the privacy policy.
Can customers pay by card?
Not yet. For now, payment is cash or cash on delivery.
Does Mahsooba connect to Talabat or other delivery apps?
No, not for now.
How do I start?
Message us on WhatsApp and tell us about your restaurant. We reply ourselves.
Question not here? Message us on WhatsApp.
For restaurant customers
How do I order?
Open the restaurant’s app and sign in with Google, with Apple on an iPhone, or with your mobile number and a password if the restaurant has turned that on. Pick your food, set your address and confirm the order.
Where does the restaurant deliver?
Each restaurant sets its own delivery areas. If you are not sure it delivers to you, contact the restaurant.
How do I pay?
Cash, or cash on delivery. There is no card payment for now.
How do I track my order?
You get a notification on your phone each time your order’s status changes. Keep notifications on for the app.
I want to change my address or its pin on the map.
Edit the address in the app, and move the pin on the map if needed. The map pin is optional. If the order is already on its way, contact the restaurant right away.
What are points?
Some restaurants give you points on your orders. Each restaurant sets its own points and how you use them, so ask the restaurant for details.
Something is wrong with my order. Who do I contact?
The restaurant itself. It prepares and delivers your order, and it decides on cancellations and refunds.
How do I delete my account?
In the app: Account → Delete my account. Or ask for it on the delete your account page.
A question about an order? Contact the restaurant you ordered from.